Returns & Refunds
The provision of goods and services by RaceTech is subject to availability. In cases of refunds, RaceTech will refund the client in full within 21 days. Please note that there is a credit refund process in order to for us to issue a refund. Please do not contact us frequently to speed up the refund policy as we have to follow procedure which could take up to 21 days. Cancellation of correctly supplied orders which will attract a 15% administration fee as well shipping costs to return the product/s. Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can`t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials or flammable liquids or gases. Shipping costs are not refundable. Additional non-returnable items: Gift cards Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed so by us.
There are certain situations where only partial refunds are granted: (if applicable) Obvious signs of use or that the item has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and we will EFT the funds to bank account that is in your name only. No exceptions!
Late or missing refunds (if applicable)
If you haven`t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you`ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you a return address, specific to that item.
If the item was marked as a gift when purchased and shipped directly to you, you`ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn`t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product contact us on email@example.com and we will give you a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don`t guarantee that we will receive your returned item.
All products deemed to be incorrect have a 7 day money back guarantee – provided that:
• The product has not been used in any way, • Is in its original condition and packaging • Original proof of payment/ invoice is furnished • Goods correctly supplied and returned after this period are subject to a 15% handling fee. • Lamps/Lighting & Bulbs as well as electrical products will NOT be refunded or swopped out. WARRANTY CLAIMS
Failure to comply with this will void all warranties on such products.
RaceTech undertakes to supply all products in good faith. If a product is sold and it is not suitable or incorrect for the vehicle intended, we will gladly refund and or return the product in question. However, correctly supplied products will incur a 15% service fee should the product be returned for whatever reason. All correctly supplied products returned for refunds, must be received by us in the original condition together with the original packaging that it was supplied as well as proof of purchase. Further, all courier/shipping charges for returns on correctly supplied products will be carried by the buyer. RaceTech will not be liable for any courier costs as a result of returns on correctly supplied products. For In-store purchases, it is mandatory for all goods to be checked by the customer BEFORE leaving the store as we will not held responsible for any claims on goods that have been checked / tested after it has left the store. Responsibility of ALL products pass onto the customer once it leaves our store.
LAMPS/LIGHTING & BULBS
These products DO NOT carry any warranties once tested instore and the product leaves our store. We recommend that these products be installed by a professional fitter.
There is absolutely NO Guarantee/Warranty on any chrome or chrome plated products.
SPOILERS & BODY KITS
RaceTech endeavours to supply products that fit correctly on the vehicle it is intended for. This applies to ALL Spoilers, Bumpers and Body kits. It is the responsibility of the customer to “trial fit” any of these products BEFORE it is spray painted and/or installed. RaceTech will not be held responsible for any painting/labour costs directly or indirectly incurred by the customer. We strongly suggest an authorized panel beater be used for the installation of these products.
Note: All our products are fiberglass unless otherwise stated in the product description.